Shipping
Methods & Cost
Once we have received your order, and the payment
is verified, the parcel will be sent in 24 hours.
ChicWinds.com ship the parcel with Regular
Post Service
Shipping rates based on negotiated carrier rates.
Our standard shipping rates are computed using
the calculated weight or size of your order,
rounded up to the nearest whole pound, and based
on the actual published rates by our carriers.
* No Handling/Restocking Fees.
* Standard shipping methods and costs are for
delivery within Canada and U.S.
* After the parcel is shipped, you will receive
an email notification with a tracking number.
* Standard delivery to Hawaii and Alaska by
ground takes 2 to 3 weeks.
* International shipment, please contact us.
International Order
We accept and deliver orders worldwide,shipping
charges displayed here on our site are meant
for US and Canadian destinations only.
For international deliveries (Outside US &
Canada), please contact us to estimate the cost.
Shipping Details:
- Business days are Monday through Friday,
excluding holidays determined by carriers.
- Shipping Surcharge: Some items may have
an additional shipping and handling surcharge.
(Please refer to individual product pages
for details.)
- Gift Certificates are shipped free of charge
using CPS delivery.
- Alaska and Hawaii items ship via Xpresspost,
over night service may require additional
days for delivery.
- If you order more than one item and one
or more of your items are backordered, your
in-stock item(s) will be shipped per our normal
processing time. Your backordered item(s)
will be shipped separately at no additional
charge when they become available.
Method of Payment
We accept Visa, Mastercard, American Express,
Discover with PayPal.
Why use PayPal?
- It's the SAFER, EASIER
way to pay with PayPal.
- You can use Visa, MasterCard, Discover,
and American Express with PayPal.
Plus, when you pay with PayPal, you do not
expose your credit card number to the merchant.
- You can pay with PayPal with or
without PayPal account. You don't
have to have a PayPal account to send money.
- It's free for the buyer
to pay with PayPal.
Learn
more about pay with PayPal >>
ChicWinds 30
days Money Back Guarantee
At ChicWinds, we stand behind our products,
our service and you, our customer. If, for any
reason, you or your gift recipient is not fully
satisfied your purchase, please do not hesitate
to let us know and we will exchange it or issue
a gift certificate or refund.
(Please note that custom made items are not
eligible for exchange or refund unless they
are damaged. No exchange or refund after 30
days. Additionally, we are unable to refund
gift box or gift wrap charges and cannot accept
them as a return.)
Returns &
Exchanges:
ChicWinds is happy to replace a item with another
selection, or issue a gift certificate or refund
according to our guarantee described above.
To return or exchange an item, please follow
these simple steps:
- Repack the gift in its original packaging.
- Contact
us to obtain a Return Merchandise Authorization
(RMA) number.
- Please DO NOT return to our retail
stores directly.
For your security, please return your items
with an insured courier and retain your receipt.
ChicWinds is not responsible for items damaged
or lost in transit.
(Please refer to retail
store's policy for Return & Exchanges details
for purchases in retail store.)
Privacy and Security
Policy
ChicWinds.com does not rent, trade, loan, or
sell your personal information(including e-mail
addresses), or any other information which may
identify you to third parties unless it is necessary
to provide you with chicwinds products or services,
or we are legally required to do so. We respect
your privacy, and take great care to safeguard
information in our possession. Your preferences
for use of your information are our highest
priority. The information we collect is used
solely to process your order.
When you place an order at our site, you provide
us with your name, email address, credit card
information (unless paying by check), address,
and phone number. We use this information to
process your order and keep you up to date on
its status. The financial information (credit
card number, expiration date, billing address,
etc.) that we collect from you is used for billing
purposes only.
In order to serve you best, credit card transactions
are handled by a reputable third-party banking
institution. Once the bank authorizes your credit
card, we begin processing your order. The banking
institution we do business with is under strict
obligation to keep your personal information
private.
We also work with third parties that perform
various vital functions on our behalf. Such
functions include shipping and delivering of
packages, fulfilling orders, et cetera. These
third parties will have access to personal information
as required for them to carry out these functions
on our behalf. They are also under strict obligation
to keep your personal information private.
We are happy to provide further details of
our privacy policies. For information about
our products or online privacy policy, please
to email us at visit@chicwinds.com or call us
at 1-604-683-8292 from 11:30am ~ 6:30pm 7/w
(pacific time).
|
